Refund Policy for Shuttles Cape Town

Welcome to Shuttles Cape Town! We’re committed to ensuring that your travel plans in and around our beautiful city are as smooth and enjoyable as possible. Below, you’ll find our refund policy, which includes important details about payment terms and cancellation policies.

Payment Terms

To secure your booking, a 50% deposit is required. This deposit ensures that your desired travel date and shuttle service are reserved exclusively for you. The remaining balance should be paid at least 3 days prior to the scheduled itinerary to ensure everything is set for your trip. Alternatively, you can settle the outstanding balance in cash on the day of the itinerary directly with your scheduled driver.

Cancellation Policy

We understand that plans can change, and we strive to be as flexible as possible. However, to ensure that we can manage our scheduling and resources effectively:

• Cancellations Made More Than 24 Hours Before Scheduled Date: If you cancel your booking more than 24 hours in advance, there is no cancellation fee, and any pre-paid amounts will be fully refunded.
• Cancellations Made Within 24 Hours of Scheduled Date: If a booking is cancelled within 24 hours prior to the scheduled date, a cancellation fee of 50% of the total amount will be charged. This fee corresponds to the initial deposit, and as such, the deposit will not be refunded.

Refund Process

Refunds for cancellations made more than 24 hours in advance will be processed promptly. The refund will be issued to the original method of payment unless otherwise specified. Please allow up to 7-10 business days for the transaction to appear on your statement, depending on your bank or card issuer.

Adjustments and Rescheduling

If you need to adjust or reschedule your booking rather than cancel, we are happy to accommodate these changes at no additional cost, provided that the changes are made more than 24 hours before the scheduled service. Adjustments are subject to availability.

We appreciate your understanding and cooperation regarding our refund and cancellation policies. At Shuttles Cape Town, we are dedicated to providing you with the best possible service and ensuring that your experience exploring Cape Town is unforgettable.

Contact Us

If you have any questions or need further assistance regarding our policies or your specific booking, please don’t hesitate to contact us at shuttlesct@gmail.com. We’re here to help make your travels seamless and stress-free!